Frequently Asked Questions

About Atlas Atelier

What is Atlas Atelier?

Atlas Atelier is a Morocco-based lifestyle brand inspired by timeless craftsmanship, natural materials, and contemporary design. Our collections bring together handcrafted leather goods, woven straw pieces, and curated home accessories designed to blend elegance, authenticity, and everyday functionality.

Every piece reflects a balance between artisan heritage and modern living.

Where are your products made?

Our collections are carefully crafted in Morocco using selected materials and traditional artisan techniques. We work closely with skilled makers who value quality, detail, and craftsmanship.

Because many of our products are handmade, slight variations may occur — making every piece unique.

What materials do you use?

We primarily work with:

  • genuine leather

  • natural straw and woven fibers

  • handcrafted textiles

  • carefully selected lifestyle materials

We focus on textures, durability, and timeless aesthetics designed to age beautifully over time.

Orders & Shipping

Do you ship internationally?

Yes. Atlas Atelier offers international shipping to selected countries, with plans to expand worldwide progressively.

Shipping availability and delivery options are displayed at checkout.

How long does delivery take?

Estimated delivery times:

  • Morocco: 2–5 business days

  • Europe: 4–10 business days

  • International destinations: 5–15 business days

Please note that customs processing and carrier delays may occasionally affect delivery times.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information whenever available.

Will I pay customs fees or import taxes?

Depending on your country, customs duties or import taxes may apply. These charges are determined by local authorities and remain the responsibility of the customer.

Products & Care

Are your products handmade?

Many Atlas Atelier pieces are handcrafted or finished by hand using traditional artisan techniques. Small variations in texture, color, or shape are part of the character and authenticity of handmade products.

How should I care for my leather products?

We recommend:

  • avoiding prolonged exposure to water or humidity

  • storing products away from direct sunlight

  • cleaning gently with a soft cloth

  • using leather conditioner occasionally

Over time, natural leather develops a unique patina that enhances its beauty.

How should I care for straw and woven pieces?

To preserve their structure and appearance:

  • keep them dry

  • avoid overfilling

  • store carefully when not in use

  • clean gently with a soft dry cloth or brush

Natural fibers may evolve slightly over time, which is part of their charm.

Returns & Support

Can I return my order?

Yes. We accept eligible returns within 14 days of delivery, provided the item remains unused and in its original condition.

For complete details, please visit our Shipping & Returns Policy.

What should I do if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • your order number

  • photos of the issue

  • a short explanation

We will review the request and provide a suitable solution as quickly as possible.

How can I contact Atlas Atelier?

For assistance, collaborations, or general inquiries, you may contact us directly:

Atlas Atelier
Marrakech, Morocco
Phone: +212 691566219

We aim to respond as quickly as possible during business hours.

Our Philosophy

What makes Atlas Atelier different?

Atlas Atelier is more than a store — it is a celebration of texture, craftsmanship, and timeless living.

Our vision is rooted in:

  • authentic materials

  • artisan inspiration

  • elegant simplicity

  • thoughtful design

  • pieces made to accompany everyday life beautifully

We believe objects should feel personal, warm, and created to last beyond trends.